They are not willing to take the interest off. Horrible material and so over priced. Later I was told it was a custom order and not returnable for that reason. I asked another associate if everyone signs that and she said she was there just covering that she doesnt work on that relocation. This is the 2nd employee they have let go that was a wonderful representative. Program Overview | Kay Jewelers Gold Exchange Fix for a reasonable amount. Ring sizing service will take up to three additional business days. KAY KONECNA Demi-Fine Jewelry for Women - Shop Now on FARFETCH I have the jewelry/gold repair guarantee that was paid for when I purchased my ring. On May 28, 2022 Took to Broestl & Wallis the one ring that was damaged was appraised at $1800 if the diamond was in it and the Ring is ABSOLUTELY repairable contrary to what I was told from the store/repair. when you purchase a product that is clicked through one of the outbound Let us know in the comment section below! We appreciate that you've chosen Kay Jewelers. Be Blessed and Take my advice Please. I purchase a change from Kay jewelers and I had to take the train back because they got wasted and was causing a rash on my chest. In the pictures attached you can see screen shots of the sale price on 11/24/2022 and the last one shows my emailed receipt of the purchase price. I absolutely will never shop with Kay's again!!! Your credit card will be charged for your purchase the day the merchandise is shipped to the store. The Kay credit card customer service phone number for payments and other assistance: 855-506-2499. Credit Card Payment Address. They refuse to remove the interest. (If you see this same review somewhere else, it is because I copied and pasted it from site to site. You get a discount on 10% OFF when you buy KAY Jewelers's goods from kay.com. The Customer Service At Kay Jewelers; The Final Word; The History of Kay Jewelers. Contact information is as follows: Here, KAY Jewelers is offering you $25 OFF on all their products. I am beyond delighted!! The Extended Service Plan furnishes labor and parts necessary to maintain your merchandise in usable and wearable condition provided such service is necessitated by merchandise worn during normal conditions. The best part is that she did this on one of the busiest weekends for Kay Jewelers! Teenagers look in the store windows at the mall, dreaming of diamonds and charm bracelets, and 20-somethings . Also to let employees know they should not ask personal questions like their social. NOTHING LIKE HAVING MY LIFETIME WARRANTY.. she was so patient and understanding. Top of the Page, What is Kay Jewelers return and refund policy? Unsubscribe easily. Since your jeweler can't repair my ring, I would like to take my ring to a jeweler who can repair it, and have the repairs paid for by Kay. You are going to save $50 OFF with it. Saturday: 10 AM 10 PM ET. At Kay.com, they strive to provide the best customer service possible. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Kay Jewelers Customer Service. What address can I use? . Find over 27 million businesses in the United States on The Official Yellow Pages website. A Philippine registered nurse with an extensive professional experience in customer service, hospitality, aviation, jewelry start up entrepreneurship, teaching, public speaking, life insurance industry and public relations. A had a citizen wach for repair day lost it day give me a gift card for 425 dollars the card not working no wach no card I am out of money a was in store in outlet mall today for 2 hours no body activated my card tomorrow my marriage anniversary I vented to buy something card no good a am devastated wat a robbery lose my watch than give me a not working gift card I am going to reported to better business baroque I dont have extra money help he l p help help help. May 23, 2022 4:52pm Case #[protected] was to be escalated to a supervisor. I've already spoken to the store manager, I do not want to speak to him again. Explore KAY Outlet Exclusives for unique jewelry you won't find anywhere else. I can honestly say that without the diligent hard work of Brittney, KiSaundra and Ren, this situation would not have ended as well as it did. *Exchanges are not accepted at kay.com. I have also spoken to customer service at corporate. She found the exact ring at another kay store in riverside. Kay Jewelers does not raise credit limits automatically as a matter of policy. Our Company Once I completed my online purchase of the e gift card that was to be sent to my email address - i find out that it wont be sent to my for a minimum of 24 hours. I wear the chain everyday and wash in it. Let me trade up without spending $450 first. She came across the last one and had it overnighted, and I was able to get it just in time for the holidays! Both of these pieces were very special to me as it signified the 25th anniversary of my wedding and the other ring was an extension to my mother's wedding ring when she passed. Top of the Page, What is the difference between natural and lab-created stones? For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. A copy of your current Kay Jewelers Credit Card Agreement may be obtained by contacting customer service at the following link. The processing time was one day longer than estimated, but shipping was a day shorter, so it worked out. .left-navigation .nav-link a:hover, Kay Jewelers provides services in the field of Clothing Accessories - Other. I was so excited and thankful for her great customer service. Top of the Page, Do you offer engraving? Score 2.3. They are professional liars for MONEY! When I brought it in, they said it would be $450 to repair. Kay Jewelers Review: No. 1 Jewelry Store in The US (or Not?) First of all, check the store website. Read More. No help this company. I paid approx. The Extended Service . (18 weeks ago as of 10/14) She said she will call back after she calls the store. It was three rings together. Get buying tips about Jewelry Stores delivered to your inbox. Desired outcome: Most orders will arrive within 3-5 business days. Desired outcome: 23.8 miles away from Kay Jewelers. Top of the Page, What colored gemstones are considered precious? Kay Jewelers Application Online: Jobs & Career Info The ring came in perfect condition, no scratches or anything. She was constantly in communication with me and always delivered what she promised. We werent interested in buying so there was no need for her to pressure him for his social.We didnt feel comfortable and felt very pressured. Both gifts from my husband were purchased at this store and I had the receipt. To upgrade I have to spend minimum of $1500 - thats not small amount, youd think theyd welcome the business. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Kay Jewelers. I never heard back. Kay Jewelers Review | Superior Quality and Stunning Beauty Kay Jewelers information: contacts, address, founders, CEO, services, and products. That man was at that store every time I came in. I would also like the diamond replaced based on the diamond guarantee that you offer. Contacting Kay Jewelers. Desired outcome: ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. On 12/30/2022 at 2:00 pm PST my Mother and I arrived Kays Jewelers located at the Galleria Mall in Las Vegas, NV to have our jewelry inspected. Online: Log in to your online account or use the EasyPay feature in order to pay your bill. Found great customer service from Dustin and Xochitl and got a great deal. When you purchase our Extended Service Plan, we will make any covered repairs needed, up to the amount of the purchase price, at no additional charge.*. Claim it and get a lot of features. Suggest avoid at all cost. We owed $320.00 as of Nov.10, 2022. - See 759 traveller reviews, 160 candid photos, and great deals for Philipsburg, St Martin / St Maarten, at Tripadvisor. The biggest issue besides the whole mess they have in that store is that the associate did not give my ring unless of a sign a general release that is manipulative and definitely should not even be legal and I will look more into it. Unfortunately it was too small, so he took it to Kay's. I asked my sister who had sent her jewelry for maintenance and fixing and she said she never signed the release and I knew that because no one should and wouldnt sign that. There are 3 ways to reach Kay Jewelers across 3 communication modes: phone, web, chat. I am pleased with Kay Jeweler. They tried to fault me for the diamond coming out. I said, I am more than happy to sign a receipt confirming I am picking up, but I wont sign this general release. Contact our Customer Care Team Today. Jillian K. said "I bought a diamond earring to replace one that was lost. . How will I know when my order is ready for pick up at my Kay Jewelers store? Kay Jewelers Reviews - 29 Reviews of Kay.com | Sitejabber If you visit the Spring field Mall location, Faviba will take good care of you. Founded in 1916 by two brothers from Pennsylvania, Kay Jewelers has become the leading jewelry brand in the United States. In addition, all necessary repairs must be completed by our representatives. } The Werewolf Diaries 2: Kapitel 5: Kayleigh - Weinmond: Deutsche Email Kay Jewelers | Tips & Talking Points - GetHuman KAY Jewelers is an online jewelry retailer that offers a wide selection of fine jewelry, including engagement rings, wedding bands, and fashion jewelry. Sonya took the time to contact several Kay's to try nd track the band down. If you select a size other than the standard ring size shown, service may be required to adjust it. Do Kay Jewelers Increase The Credit Limit? (Exchanges cannot be made at kay.com). We value your privacy. ComplaintsBoard.com is a leading complaint resolution website on the Internet. It came out because the JEWELRY IS NOT A GOOD QUALITY! We went to Kay's off hwy 20 on January 2 and dropped it off to have it appraised and sized. As it was a custom design using parts from other rings they sell, they informed me it would take 2-3 weeks to be finished. Thanks again Ashley! Does not honor sale when they originally said they would because my poor quality ring, not like the display, discussing my account with other people. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. They say I had 60 minutes and denied cancelation. The opportunity to save $25 OFF is not common. 7 days later was told it WASN'T issued and will be in my account in 7 days. Kay offers customers credit options to help them finance their purchases. Kay Jewelers Credit Card Customer Service Number How can they make sign that and dont release my ring? You will be notified via email that we have received your returned order and that your method of payment has been credited. Kay Jewelers Lab-Created Diamonds Review - What You Should Know Return and Exchange PolicyIf for any reason you are not completely satisfied with your purchase, we will gladly accept your return or exchange for 60 days from the date of purchase. Bought wife earrings for Christmas, purchased on 12/24, cost of $642. On Jun 10, 2022 3:16pm - called and Spoke with Theresa for 46 minutes. Color gemstone jewelry is not eligible for trade-in. I took my jewelry in for inspection and found that the ring was broke. I dont know if something is wrong with the gold or the chain doesnt agree with my skin! Kay Jewelers Reviews | Read Customer Service Reviews of www.kay.com What is the difference between white gold and platinum? I ordered another ring from an online company for a fraction of the price and that was the best decision I could have made. This complaint was posted by a verified customer. Their telephone number is (845) 564-2205. .main-header .primary-navigation ul li.nav-link.active { When will my credit card be charged for my in-store pick up? Customer Support Phone Number: 1-800-527-8029. New setting for $500 with my stones put into it or b. Ring sizing service will take up to three additional business days. No, one in the store informed us of a promotion for 18months. We let the people know we were just taking a look around, we were not looking for anything specific. Shortcut: Press 1, then press 1, the press 0 twice. Well start sending you the news you need delivered straight to you. Learn More. Have a 4k ring that was defective. How is this even possible that it is done electronically yet takes so long to get to me and I only become aware of this delay after I have made the purchase? No need to wait for every minute to receive phone call from delivery partner. a:hover { * Watches must be in original condition (unworn and unaltered) and accompanied by the original packaging, instructions and warranty documents. .owl-carousel .owl-controls .owl-pagination .owl-page.active span { Or exchanged within 30 days at any Kay Jewelers. Words cannot describe how pleased I am with the customer service that I received from Ashley Rivera from the Kay Jewelers @ American Dream Mall in Rutherford, NJ. If you have a payment history and your account is in good standing, you may be . color: #515666; I purchased 3/4 diamond studded earrings. I turned my ring into the kays store on March 9. Unsubscribe easily. If you want to save big on your KAY Jewelers purchases in the future, you can go through this part for some inspiration. A worker name Susan immediately was pressuring my boyfriend to buy right away. Also bought Avery the bear for st Jude hospital great cause. That's why we offer several ways to pay. November.25.22 5:20pm. The address for our corporate headquarters is: Sterling Jewelers Inc. 375 Ghent Road Akron, Ohio 44333 <3 my kay.com :), Great service and products. 5 Ways To Personalize Your Anniversary Gift. My husband and I have been customers since 2000, when we made our first purchase by buying our wedding band. Really on a Sunday? She returned my call within an hour. Now, it has started customer satisfaction survey to collect feedback and improve their service. Take a photo or upload an image to shop similar items, Find the perfect jewelry with a picture instead of text search. For example, many complain about the inattentive attitude to their problems or the unwillingness of operators to solve the issue. TargetCW. I have been a longtime customer of Kay Jewelers, and have loved every piece of jewelry I have purchased from them. Top of the Page, If I want to mail a payment , what address should I send it to? Address: Sterling Jewelers, Inc. 375 Ghent Road, Fairlawn, OH 44333-4600 USA. Repair by an Expert. } KAY Jewelers Accounts are issued by Comenity Bank. transition: all 0.5s ease; I then changed the delivery to a UPS drop-off location so it wouldn't get lost to an address that didn't even exist. Top of the Page, If requested, can I have my merchandise gift wrapped at the store? VC01 (fr) Your credit card will be charged for your purchase the day the merchandise is shipped to the store. I want the additional 5% off. We bought a bracelet and an Opal ring for my daughter as well. In order to start the call, please close this box and then unblock your mic in your browser settings. Beyond that, he took no responsibility for the monetary loss. With our free tools, you can check out the . Give us a Call If you have any questions concerning your jewelry or this Guarantee, please contact the store nearest you or contact Customer Service. I am currently experiencing the same issue! Kay Jewelers Reviews: Is Kay Jewelers Legit? - Jewelers Top of the Page, What determines the price of a diamond? They worked together to approve a replacement bracelet for about the same value. Order number: [protected] 1-888-868-0296 (TDD/TTY: 1-800-695-1788) Feedback . Please call Customer Care at 1-855-506-2499 (TDD/TTY: 1-800-695-1788) to discuss how we can help. Your order will be shipped from Kay.com to the KAY Jewelers store of your choice. Will I have to pay shipping charges if I request in-store pick up? I also got an insane deal, it was just over $300 for a 14k white gold ring with 1/4 carat diamond. Ashley ordered my custom piece and Im so excited and looking forward to meeting her in person! The company personalizes jewelry for customers, including adding monograms or engraving special messages into jewelry pieces to make them one of a kind or tailored for a specific person. The sale associated was so patient and polite and very helpful. We were never notified about the incident. Shortcut: Press 1, then press 1, the press 0 twice. Top of the Page, Why do you measure jewelry in millimeters? I went in on 1/5/2023 and ordered an engagement ring (and paid for it in full) from the Kay location in the Boise Town Square mall. Top of the Page, What do I need to bring with me to the store to pick up my order? Clear Filters. Lab-created stones are formed in a controlled environment whereas natural gemstones are formed by mother nature's natural processes. How long do I have to pick up my merchandise? That's a great deal. You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up. How can we enhance your Kay experience today? Kay Jewelers has told just about everyone in America, "Every kiss begins with Kay." The chain jewelry store with locations in seemingly every shopping mall in the United States, Kay Jewelers has been a staple of American retail for decades, and it doesn't seem to be going anywhere. I then went to put it on and the chain snapped immediately. We take the impact of our company's supply chain seriously, and we believe that gold should be extracted and processed in a manner that respects the needs of current and future generations. I love that they offer the diamond replacement guarantee with any diamond purchase. durable and stronger than white gold. Customer Service Technical Support. Mounting GuaranteeFor twelve months from the date of purchase, we guarantee the mounting for your diamond, emerald, ruby or sapphire against all defects in material or workmanship. * By clicking this link or texting this number (1+855-221-6255), you agree to receive recurring automated promotional and personalized marketing text messages (e.g. Set a time to meet online or in-store, and we'll meet you, ready to help. I went into Kay Jewelers in Defiance Ohio 11/23/2022 and purchased a Neil Lane bridal set. To write a complaint about Kay Jewelers and get an answer from the officials of Kay Jewelers, Complaintsboard.com's objective complaint writing and answer providing system can be used. First, browse the site and add the items you want to purchase to your shopping bag by clicking on the black "Add . I want to speak to a DISTRICT MANAGER. Your order will be shipped from kay.com to the Kay store of your choice. Kay Jewelers: Reviews, Complaints, Customer Claims | ComplaintsBoard The customer service representatives are very helpful and can answer any questions you may have about your account or payment options. When I ordered my 2nd custom band, I received an email including pictures of my supposed wedding set Share your photos and videos with others to prove the truth of your words. Returning your KAY purchase is easy. Went to Kay store in fashion valley mall in San Diego today to have a chain necklace and matching bracelet sized to fit me. I wouldnt recommend this place at all. They told me the entire ring should be cashed out because it was unrepairable. .main-header .primary-navigation ul li.nav-link.active .desktop-nav-link a:hover, If you enjoyed your shopping experience here, you can take a look at their membership program. My account is [protected] if you have any questions or need to search the account. Buy now! Click Here to learn how to determine your ring size. This profile has not been claimed by the company. Do all rings come in the same size or are there different sizes available? @media (max-width:767px) { Kay Jewelers should not pressure and make their customers feel uncomfortable. I suggest you find a better place to buy your Jewelry if you want good service. If I want to mail a payment , what address should I send it to? I am totally dissatisfied with the Jewelry of Kay Jewlers and would like a price adjustment on the pay back of these pieces of Jewelry. In order for your Diamond and Gemstone Guarantee to remain in effect, you must have your diamond and/or gemstone inspected and have the inspection documented every 6 months by an authorized representative. I went in on 1/5/2023 and ordered an engagement ring (and paid for it in full) from the Kay location in the Boise Town Square mall. Thank you, you have successfully subscribed to our newsletter! Your Jewelry Consultant is ready to talk! Customer Service: 1-800-229-0364. I still had the Diamond, so that was to remount & fix the prong. ForLocations, The World's Best For Customer Service Info. I absolutely only shopped at the Kay's in Clarksville Indiana because of Chris the store manager was great to work with. I had read all the reviews after purchasing, and got really worried. Corporate Phone Number: +1-441-296-5872. I will be sure to share this with everyone I know. 5. Then when I said I thought it was 30 days from when I picked it up, they said ok. Then I was told the district manager said no and that was that. Since then I've heard nothing from them. Go ahead. Color gemstone jewelry is not eligible for trade-in. I am being told that my ring is unrepairable, and that is NOT true. border: 1px solid #515666; They are really refusing to give me My money back. 10 days later I have nothing. Customers can take advantage of Kay's Style Finder, which helps them find the right jewelry product they are buying as a gift or for themselves. Get questions answered and resume your conversations easily! Was told it would be expedited and will be issued within 7 days. Also to let employees know they should not ask personal questions like their social. Well, then I asked to look for a replacement that is the same as the one got lost. Credit & Financing. It's time to enjoy your shopping with such a big sale. I don't want to write this same paragraph over and over), My visit to Kay Jewelers in Fleming Island today was amazing and Unbelievable. Pinterest (Visited 147 times, 1 visits today) You may also like. I am currently a very dissatisfied customer. They had it sent back and returned on December 29th. In 1916, Sol and Edmund Kaufmann opened the first Kay Jewelers in the corner of their father's furniture store. MORE+, Buy now! they also have a team of knowledgeable customer service representatives available to answer any questions you may have. The millimeter is our standard unit of measurement for jewelry dimensions. Purchased a Diamond ring 6 months ago & the center Diamond fell out. 327 Lifetime Diamond Trade-In PolicyYou may trade in your diamond for another diamond at least double the trade-in value. They said my return window (30 days) was closed even though my ring wasnt delivered until 31 days after I ordered it. White gold is pure gold that is mixed with alloys to give it a white Website: Kay Jewelers Website Kay Jewelers Customer Service Hours. You have a good chance to enjoy $200 OFF that KAY Jewelers offers you. This is where the fun begins! Kay Jewelers in Newburgh, NY - Clothing Accessories - Other by Yellow Kay Jewelers is now hiring SEASONAL, PART-TIME, and FULL-TIME team members! It can help you save $200 OFF on your orders. They use them, abuse them and then let them go!!!! Kay Jewelers Customer Satisfaction Survey Sweeps E-mail us at Kay credit customer service or call 1-800-877-3616. Always trust Kay Jewelers. Worst experience ever. Grab your savings right now. KAY Outlet offers engraving on select merchandise. In total, there are 3 ways to get in touch with them. KAY Jewelers is offering Extra 10% Off Site-wide to reward consumers. Compare Coupons patiently and you may be able to get a 10% OFF. Almost 6 weeks later, and after several attempts to reach them by phone, we went back to the store. Click Here to learn how to determine your ring size. Our content is intended to be used for general information purposes only. Doesnt seem like much but its a $600.00 difference. I contacted customer service and they do not have the ability to push the transaction out or expedite. I would like to write a letter to your corporate offices. If there are any questions related to these issues or any other issues, KAY Jewelers is dedicated to easing your misgivings all day long! It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers.
