You can track your order's progress and communicate with your shopper every step of the way using the Instacart app or website. As a full-service shopper, you'll sign a contractor agreement and W-9 tax form. Adding the items you love to your Favorites is an easy way to view or buy them again. When you're ready to check out, visit your cart and tap or click the green Checkout button. 3. Tap Credits, promos & gift cards. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. ). Contact our dedicated Senior Support Service if you need help getting started or with an existing order. Click or tap on . Note certain items, such as alcohol, may not be added after your order is placed. If you click Other options, you can select your preferred replacement item from the list provided, search for a replacement, or . Add a delivery address and payment information, then place your order. In your cart, click Preferences on the item you want to add replacement instructions. Priority delivery, which typically arrives in 60 minutes or less from when you place the order depending on what area you live in. If you can't see the Charge more to EBT option, make sure you have the latest version of the Instacart app. You can add or edit items before shopping begins." Both the mobile and website interface say the same thing down at the . Its easy to track your order, from the moment your personal shopper starts finding your items until the moment it arrives at your door. You can change your delivery date and time up until a shopper begins working on your . Try searching for 1 keyword (for example, searching for. If you don't know, most places give you an "I don't know its department" choice, or you can press Cancel instead. If the replacement costs more, the difference is charged to the credit or debit card you added at checkout. It's never happened before. This option will notify the shopper its an unattended delivery and prompt them to take a picture of the order at your door before they leave. Indicates whether the order received Instacart+ membership benefits. When your order is ready for pickup, you'll get a text or app push notification on your phone, along with pickup instructions. to view items already found and changes like replacements and refunds. By signing up you are agreeing to receive emails according to our privacy policy. There is a Change button to change the tip. In general, our catalog doesnt include. For an order placed through the Instacart App, follow these steps: Go to the Instacart app and tap the account icon to access your account; select "Your Orders" to find the purchase with the item you would like a refund for and tap on that order. Add in any additional instructions. Choose your tip amount and click Place order. If something is off, you can tap the line on the screen and this will "drop down" to fix the problem or chose another method. At the top of this page, it'll list the store name and logo, as well as the total. For best results, download the latest version of the Instacart app for iOS or Android. In states where there's bottle recycling for a cost, Instacart may end up charging you for these bottles - but be careful as if you buy only one, Instacart may charge you for more than just that one bottle. Search for the special request. (If you have notifications turned on, youll get an alert as well.). Tap the "Rate Order" button at the bottom of the screen. To add a tip during checkout. Instacart Pickup. Tracking your order in progress. When it's time for delivery, you'll see a message in the Instacart app's order screen. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. Tap the Chat link at the top of the screen to let them know if you want to add items to your order or make other changes. The ride-hail and delivery giant quietly launched Shop and Pay last year, a feature that lets delivery workers opt into receiving trips to do grocery or other retail shopping for customers before . (This will only be necessary on mobile devices such as phones and tablets.). The first step is actually making the purchase. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. To view your orders, select the option. When its time for delivery, youll see a message in the Instacart apps order screen. Shop and pay online or in the Sam's Club app. Scroll to the bottom of the delivery screen and tap, . Below that, you'll see your list of items you are about to order complete with the product's picture, name and size, quantity box and subtotal for each item, followed by a total box towards the bottom of the screen for totals for complete item cost. Recognize what's not able to be ordered and delivered. Additional instructions might be to "check expiration date" or something similar - anything that the Shopper might need to keep in mind when they pick the item. On the website. 1. Shopper pays the bill through Instacart's prepaid debit card which is accepted at the grocery store. At the top left, click the 3 horizontal lines. Uber has rolled out updates to its Shop and Pay feature that address three of the most commonly raised courier issues: out of stock items, digital payments and order clarity before accepting a trip. To favorite an item, select the item and the heart icon below it. Its easy to track your order, from the moment your personal shopper starts finding your items until the moment it arrives at your door. Instacart probably knows the best and closest location to pick up your order at, but you won't be able to specify which location it is, and won't be told exactly where you're shopping from. Browse through the list on the store's page to view item options. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. Don't use copyrighted images from other sites - search sites included. Defaults to false. As an in-store shopper . (For safety reasons, drivers might not reply while theyre en route. Uber has rolled out updates to its Shop and Pay feature that address three of the most commonly raised courier issues: out of stock items, digital payments and order clarity before accepting a trip. The page contains the list of items, a map, the shopper's name, and delivery details. Tap the order you want to update. If the brand you picture doesn't match an in-store item, your Shopper may ask you for more details so they can pick a comparable product when they shop your order. In the app 1. They can also decline orders with a low tip. Give us as many details as you can about the item, including the quantity. Begin typing to search, use up and down keys to navigate, enter to select. "INSTACART provides no restitution for the Shopper even with proof of their delivery, item, etc. Find your item. Tried adding one item immediately after placing the order and received a message stating: "We were unable to add to your order. Tap the plus or minus symbol to increase or decrease quantity. Sometimes Instacart offers tip choices as a scale of percentages, but sometimes the tip choices are given in even dollar amounts. If you click Other options, you can select your preferred replacement item from the list provided, search for a replacement, or . Maps the location of the shopper while the shopper is in transit. Tap Order history. Tap the Account icon at the top left. Select your profile icon in the upper left corner. Has anyone else experienced this? You can search the catalog or choose a replacement from a list of suggestions. Add items until you reach at least the minimum order threshold of (generally $10, not counting the delivery charge), but there are some exceptions to this rule. Pickup Details: 1 . Then click, At the bottom of your receipt, you can see a. breakdown of how much is charged to your credit or debit card and EBT card. In-app. Adding instructions for specific items, replacements, or delivery, Gifting an Instacart order with Care Carts. That was last Sunday..its been 9 days..same thing..i called instacart..everyday..ive uninstalled..reinstalled..tried accessing thru Google..nope.always use phone ..android.so went on MACBOOK PRO..same thing.except wouldn't accept my usual password..had to go thru all the bullshit from 10 yr. Ago..then back on phone..had to change everything there..i wish i could kick someones ass..so instacart thru their hands in air..nothing they can do..i called Wal-Mart..they said it's instacartinstacart say it's Wal-Mart..hey..in Canada Wal-Mart saves me 25$ for every 100$ i spend..superstore is ridiculously overpriced.."no frill's" low prices have gone the way of the dinosaurs. Sign up for Instacart or log into your existing account. Want to chat with your shopper? Select the portion of the store where the item can be found - if you are fairly certain that you know. Fill out the paperwork. When your order is ready, just head to the club and check in via text or app. Click Your orders. Note: Depending on your selected retailer and delivery time, your order may be stored at the appropriate temperature for each item until delivery. Shoppers can pick and pay for the items at the grocery store then deliver it to your address. You may see ads above and below your items for Instacart Express; Instacart Express is a paid membership service that can provide yourself free delivery if you have delivery orders totaled over a certain amount. It's easy to track your order, from the moment your personal Shopper starts finding your items until the moment it arrives at your door. You can track your order's progress and communicate with your shopper every step of the way using the Instacart app or website. From the checkout page: Click or tap Review to review items and add instructions; After you ordered: Visit the Order page to review your items and add any instructions; Item instructions carry over to future orders. When your personal shopper begins working on your order, youll see a message in the Instacart app. Please note you could see more than 1 authorization hold on an order if adjustments made after checkout exceed the original authorization total amount. Note certain items, such as alcohol, may not be added after your order is placed. Just tap. Through instructions, you can let your shopper know that you prefer greener bananas or help them find the apartment to drop off your order. for the item or something that the Shopper wouldn't expect to do. f alcohol was not requested as part of the original order. Select the order you want to cancel by scrolling down the list. Either use the search box at the top of the Instacart Home page for the store, or use the search box at the top of the Search tab. Instacart hosts the Order Status page. Note certain items, such as alcohol, may not be added after your order is placed. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. So I guess you just have to have most of your order ready before you reserve a slot. When youre ready to check out, go to your cart and select the green, if you dont have an Instacart account yet, If you have items in your cart from more than one store, you must choose a separate delivery window for each store. Begin typing to search, use up and down keys to navigate, enter to select. On the website At the top left, click the 3 horizontal lines; Click on an order to view its progress; Tracking your delivery in progress. You can check your order status with the Instacart app or website. Tap them before adding your quantity to the cart. For steps on how to replace items in the Instacart app or on our website, go to Adding instructions for specific items, replacements, or delivery. Nope has ANYBODY HAS ANYBODY HAD THIS PROBLEM WITH INSTACART..NOTE: WALMART DELIVERY IS A JOKE..YOU HAVE TO ORDER 2 WEEKS AHEAD..they must pay their shoppers shit..cuz they don't have enough of them..the money I save from shopping Wal-Mart via instacart means I can give a very generous TIP..Shoppers deserve it..but I'm a senior on fixed income..i just don't have it to give if I lose that 25$ a week..its just not fair..its always the lowest paid and hardest worked..THE SHOPPER..that gets screwed in the end ( AHEM! Tap the shopping cart in the top right corner of the screen. Once you favorite an item the button fills in green and says Favorited. If your shopper is working on your order, you can contact your shopper directly. If possible, know what each store carries. wikiHow is where trusted research and expert knowledge come together. This is still happening to me and I have contacted Instacart help via chat 4 times and had it escalated and no one can seem to figure out what is going wrong. Instacart gives you some common searches after you tap the search box, but you can be as vague or succinct as you want. Tap the plus or minus symbol to increase or decrease quantity On the website 1. Curbside Pickup is a service (free for Plus Members) that lets you shop your club and pick up your order, all without leaving your car. To create this article, volunteer authors worked to edit and improve it over time. Alcohol is not available at all retailers and markets, and we cannot fulfill special requests for alcohol items. Need to give your driver last-minute delivery instructions? Tap Your orders. To favorite an item, select the item and the heart icon below it. Begin typing to search, use up and down keys to navigate, enter to select. If you choose for your order to be left unattended, you accept full responsibility for the order after it has been delivered, including any loss due to theft or temperature sensitivity damage. In your cart, click Preferences on the item you want to add replacement instructions. This is the default option for when items arent available. You can adjust charges on your EBT card up until youve received your order. Tap the item you want to edit. At checkout, continue to the Say thanks with a tip page. When your personal shopper begins working on your order, youll see a message in the Instacart app. items: Array: The items in the order. Scroll down to Your preferences and click Other options, or Approve. Authorization holds, recurring payments, and unknown charges. Other Greeting Cards. After logging in to your Instacart account, click or tap on your profile icon in the upper left corner of your screen. Contactless delivery and your first delivery order is free! Either one will work. Retailers may also have size, weight, or price restrictions on certain items. During checkout, you can request the order be. If your shopper is working on your order, you can contact your shopper directly. Add a photo of the item, if necessary. Tap the item you want to edit 5. If you have order notifications turned on, look for alerts when an item is replaced or refunded. 2. The Order Status page is a browser-based page where your customers can see real-time updates while their orders are being fulfilled. Tap the item you want to edit. Your developers can integrate the selected capabilities through REST API calls using any language, such as Java or Python. You can choose to include this link in the customer notifications sent by Instacart. However, if you decide to tap the item to open the product's page, you'll find the two quantity and ""Add to Cart" buttons at the bottom of the screen for additional details. I just asked my shopper to add them when they were shopping. Click Cart in the top right. It has no effect on the customer role. If you see a "Save (price)" button below the item, these are Instacart coupons which will allow you to save money. Instacart allows you to bookmark items for later purchasing, if you want to. Use the Instructions button for supplying your Shopper with things to look for when they pick the items from the shelf such as how you'd like deli and produce items to be, or for something else such as to watch for dates or something different altogether. Make sure to clearly capture the product's name, size, colors and general shape of the container. This article has been viewed 46,717 times. Repeated attempts to order prohibited items could result in account deactivation. When you get to the store, follow the instructions to let us know you've arrived. Here's how it works. Tap Add promo or gift card. Add it to your cart by selecting. 1. To place an order. They offer no department, resource, phone number or other, for us to dispute these issues. When searching for replacement items, look for EBT under the price of each item to know if it is EBT SNAP-eligible. A personal shopper receives the order and starts collecting items as mentioned in the order. Tap Your orders 3. Scroll down to Your preferences and click Other options, or Approve. Tap the current order. : To select your own replacement, tap or click on the item, then select. Youll need an account to check out. Log in to help us get you to the right help quickly. Items may be out of stock. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC.
